FAQ

Find Answers to our most Frequently Asked Questions

If  you don’t find the answer to any of your queries on this page – then the fastest way of getting answers is by contacting our live help desk assistant. You can access live help by clicking the “Need Help” button on all of our web site pages.

If the assistant is offline or busy on other calls – you also have the option to send us an email, or instant message as well as to open up a support ticket which will be relayed to our team.

Emergency PAL is a unique service which enables your essential health and emergency contact details to be transmitted to Medical First Responders by way of a smarter card or custom helmet decal.

The services works 24 hours a day, seven days a week and 365 days a year – every year. If ever you are involved in an accident or emergency your Emergency PAL can speak for you when you are unable to.

First responders are able to access your details via a programmable NFC (Near Field Communications) chip as well as an interactive SMS service and through a unique dynamic QR Code.

All mobile phones are capable of interacting with the service.

Once you register your details with us – we produce and program your custom Emergency PAL.

Your Emergency PAL relays information to medical first responders by way of a dynamic QR Code, an NFC chip as well as an interactive text service.

This makes your Emergency PAL accessible by all kinds of mobile phones.

Emergency PAL is available as a smart card and also as a Decal which can be applied to motorcycle and cycle helmets.

Emergency PAL is available to order through our Channel Partners and on our web site here
We aim to dispatch your Emergency PAL smarter card and have your service live within 5 working days of receiving your order.
Once you register your details with us – we produce and program your custom Emergency PAL smarter card.

Your Emergency PAL smarter card relays information to medical first responders by way of a dynamic QR Code, an NFC chip as well as an interactive text service.

This makes your Emergency PAL accessible by all kinds of mobile phones.

Yes. We are able to ship worldwide at a simple flat rate of £1.50 per package.
Yes you can.  You can order additional Emergency PAL cards here

For security purposes we will require your membership number and we can only post to the address that you have registered with us.

If you have forgotten you Membership number or have moved address then please contact us via our Live Help Centre which is available at the bottom of all of our web site pages.

Yes you can.  You can order additional Emergency PAL cards here

For security purposes we will require your membership number and we can only post to the address that you have registered with us.

If you have forgotten you Membership number or have moved address then please contact us via our Live Help Centre which is available at the bottom of all of our web site pages.

emergency-pal-order-process
Thank you for wishing to subscribe to our Emergency PAL service. Once you order the service you will be taken to a secure payment processing page at PayPal where you will be able to complete the payment transaction.

We will then ask you to complete a short questionnaire which will form the basis of the the information which, in the event of an emergency,  is made available for transmission to medical first responders.

Your emergency details are completed inside a secure web site with secure encryption – ( the same type of security that is used by Banks ) and once you have completed this step- we prepare your Emergency PAL smarter card alongside the associated services .

Your Emergency PAL smarter card is then custom printed and laminated on both sides to ensure you have the best possible quality and durability.

Finally your Emergency PAL smarter card undergoes several stages of testing and once it has been signed off  and approved by our Quality Manager it is dispatched to you via an appropriate courier service. We aim to dispatch all orders within 5 working days.

Our unique Emergency PAL service is working for you for 24 hours a day, 7 days a week, 365 days a year.

Ready to order?  Then please click here now!

Thank you

We are a growing business and we have all kinds of opportunities opening up.

Contact us directly here and we will get back to you.

We are interested in collaborating with businesses and organisations who share our commitment to service.

We are open minded to work with others who have  similar business ethics as ourselves and who see the value in introducing the service to their own customers and clients.

We are interested in working with Channel partners, and area representatives from all over the world.

In the first instance – drop our CEO a brief email, introducing yourself and briefly explaining how you could see us working together.

We will respond very quickly.

Thank you.

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